Case Studies are sometimes the best way to demonstrate first hand the active role that the Community Visitor Program plays in resolving concerns.
Some complaints and enquiries received by the Community Visitor Program are easily resolved. Others are less so.
In this section of the website, complaints and enquiries, with actions taken by community visitors and their outcomes are described. In all cases, details are sufficiently changed or blurred to ensure the confidentiality of all people, staff, consumers and carers involved.