The CVP complaints process is outlined in detail in the flowchart.
How are complaints handled?
In general, the CVP will attempt to resolve complaints and enquiries by working with the person making the complaint and with staff from the services. The community visitor will do this in many ways, depending on the wishes of the person with the concern or complaint and the nature of the problem. It may involve supporting the person to speak to staff about the problem or speaking on the person’s behalf. The visitor may also arrange a more formal meeting between the person and the mental health service. If a complaint is serious, the community visitor may undertake a formal investigation.
The CVP complaints process is outlined in the flowchart.